Welcome to Impact Assist Ltd - Leaders in non-fault motoring accident management

Impact Assist was formed in 1999 and since then has grown to become a firmly established and respected provider of motor claims management services to insurance intermediaries, repairers and their customers. Our key staff members have a long history and extensive senior management experience in all areas associated with motor claims. Despite the advent of call centre based operations, we prefer to deal with people on a personal level and we know that this is appreciated. This will be obvious to you immediately we answer your call. You will find our approach refreshingly friendly, reassuring and effective. Please take a look around our website and if you would then like to get in touch, we would be delighted to discuss the ways in which we can work together.

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A message from Dennis Bell, MD

"If, like me, you get frustrated when phoning a supplier to be confronted with standard scripts read too quickly to understand, before being passed from pillar to post and often left on hold in the interim, you will find our approach a bit more to your liking! I have been involved in motor claims for a long time. One of the first lessons I learnt is that our business is a comfort business. By this I mean that our role is not only to deliver relevant services, but to do so in a comforting manner. I do think that the importance of this has been neglected by many of our competitors over time. We take great pride in working with this in mind and it is partly because of this that we have such long standing and valued relationships with our customers. This attitude is perhaps what defines us the most. There is of course a lot more to say to with regards to the services we offer and how we can work effectively in partnership with you. Please do feel free to contact us for a friendly chat"